Commitment: at least three hours per week
- To provide an initial welcoming response
- To answer phone (and pick up messages) from counselling clients and to schedule appointments for clients with counsellors using the centre booking diary.
- To rearrange appointments where necessary.
- To keep records of appointments, clients numbers, and counsellor availability hours
- To work in conjunction with other appointments coordinators
- To greet counselling clients
- To collect vital information: name, telephone number (to confirm the appointment); whether couple or individual; date(s) and time(s) requested; special needs information.
- Once the appointment is agreed with the counsellor (and the premises are confirmed available), give the return phone call, never disclosing the nature of the call to intermediaries (such as partners or secretaries)
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